Consumers’ right of withdrawal

According to EU Directive 97/7/EC, the consumer may decide to cancel the purchase contract within a period of fourteen days, without penalty and without giving a reason. The only charge that may be made to the consumer is the direct cost of returning the goods. The start of the withdrawal period is the day of receipt of the goods by the consumer.

If you wish to cancel your order before we have dispatched it, you shall notify us by e-mail or website contact form and we proceed to the refund. If your order has been dispatched, you can return it within fourteen days of receipt of the goods.

 

We will refund you the total value that we received from your purchase. Refunds are processed within 5 days after receiving back the goods and in the same account, card or other method used originally for the payment.

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